Real Service Best Practice Index – 2015 Results

 

real-service-best-practiceStow and Ashville have been taking part in the Real Service Best Practice Index (BPI) for eight consecutive years.

The 2015 score in the BPI has increased from 74 % to 79% in the past year, making notable progress in the following criteria:

  • Service Strategy
  • Customer Solutions
  • People and Leadership
  • Stakeholder Alignment and Supply Chain Management
  • Operational Excellence
  • Measurement